Our shipping carriers have advised us that packages may take 1-2 days longer to arrive. They have also suspended guaranteed delivery dates until further notice. This could delay the arrival date of your new tennis gear.
1. Free Shipping Rules
(Offer valid in the continental U.S. only.)
(Offer valid in the continental U.S. only.)
- Offer NOT valid on oversized items such as cases of balls, stringing/ball machines, and court equipment.
- Offer cannot be used in conjunction with any other offer, promotion, or price match.
- Offer not retroactive on prior purchases.
- Offer not valid on demo racquets.
- FREE GROUND shipping on orders of $50 or more valid in the continental 48 United States only. Limited time offer.
- Orders must have an actual or dimensional weight of 12 pounds or less.
- Tennis-Point reserves the right to restrict free shipping and free returns for customers exceeding our internal return value threshold.
2. Free Return Shipping Rules
General Return Info
- Unused/unworn products may be returned within 90 days of receipt of order for full refund.
- Any item(s) that are returned more than 90 days from date of receipt WILL NOT BE ACCEPTED.
- Returns qualify as free if the overall value of the remaining order balance stays above $69.95. Otherwise, a $6.95 charge will be deducted when your credit is processed.
- If you do not have a printer, please request by email that a return label be mailed to you. service@tennis-point.com
- Free returns only valid in the continental United States.
Shoe Returns & Warranty Info
- SHOES MUST BE RETURNED IN THE ORIGINAL MANUFACTURER'S BOX IN BRAND NEW CONDITION, AS IT WAS RECEIVED (NO TAPE OR SHIPPING LABELS APPLIED). If the shipping box is not available, please wrap the shoe box in brown paper or other wrapping material before shipping.
- Please ensure that shoes show absolutely no sign of wear or use (e.g. lint, fuzz, debris, hair) prior to returning to Tennis-Point.
- Shoes with an outsole warranty should be returned DIRECTLY TO THE MANUFACTURER, as outlined on warranty card enclosed in original shoe box.
- Shoes purchased with a credit from a previous warranty replacement DO NOT carry the manufacturers outsole warranty.
Racquet Returns & Warranty Info
- RACQUETS MUST BE RETURNED IN BRAND NEW CONDITION
- Any racquet that is returned in unused condition (no ball fuzz, scrapes on racquet or grommets, or plastic removed from the handle will be issued a full refund (excluding string)
- All new racquets carry a one-year manufacturer’s warranty against defects and replacement is at the sole discretion of that manufacturer.
- Upon arrival if our warranty team deems the racquet has a clear manufacturers defect we reserve the right to replace directly from our stock.
- Racquets sent to the manufacturer for evaluation typically take 4 to 6 weeks but may be longer based on the manufacturer's demand.
- If your racquet is replaced under warranty Tennis-Point will string the racquet with the original string purchased at no charge. (Excluding natural gut.)
- Racquets that show signs of abuse or unusual wear will not be replaced.
- If purchased racquet is no longer available, the customer will receive a Tennis-Point in-store credit for the purchase price of the racquet.
- If the manufacturer does not replace your tennis racquet, we will contact you about returning the racquet. If we do not receive a response we will dispose of the racquet.
Apparel Returns & Warranty Info
- APPAREL MUST BE RETURNED IN BRAND NEW CONDITION, WITH ALL TAGS ATTACHED. Items cannot be washed or worn. Apparel items carry NO warranty from the manufacturer.
Additional Return & Exchange Info
- Items returned that do not comply with these guidelines will either be returned to the customer, or issued a Tennis-Point store credit, at the discretion of Tennis-Point.
- An RA (Return Authorization) is not required. The shipping method of your choice may be used, however an insured/trackable service is recommended.
- Please include a copy of your original invoice, along with instructions regarding the reason for return or exchange. If you are exchanging an item for a different size or color, please be specific.
- Orders in which an exchange is requested will ship free via UPS Ground both ways (Continental U.S. only).
- If a custom string was used in a racquet, the cost of the string will not be reimbursed.
- Neither the original shipping charge, nor return shipping to Tennis-Point will be reimbursed.
3. 7 Day Price Protection
Tennis-Point will match any advertised price by AUTHORIZED retail dealers on "in stock" items within 7 days. Call or email for price adjustments. You may also reference the competitor's price in the comments field when ordering. We'll adjust the price before shipping your order. Should you find a product through one of our competitors for a lower price we will match their price, provided that they have it in stock in the same size and model and the competitors shipping costs are the same. We must have the item in stock as well (we are not able to price match on special orders).
- We must be able to verify the lower price. Pricing that cannot be verified will not be honored.
- This policy does not apply to special promotions or give aways and may not be used in conjunction with any offer, coupon or promotion.
- Price match must be "apples to apples". For example, if another company has a certain shoe in stock in size 13 only for a lower price but you are interested in size 7, we are not able to match or beat their price since they do not have your size in stock at that lower price. This policy also applies to the total cost of the transaction, which must include the competitors shipping costs.
- This policy does not apply to wholesale companies, who do not sell to the public or "end user".
- Price adjustments will be made on prior purchases within 7 days or less of purchase.
- All features, content, specifications, products and prices of products and services described or depicted on the website are subject to change at any time without notice. Tennis-Point has full discretion to adjust or cancel any orders that fall outside the rules of any promotion or special.
- All credits will be given in form of a Tennis-Point gift card.
*Does not apply to MAP policy products of all of our manufacturers including adidas, Wilson, Prince, Head, Nike, Babolat, Volkl, Dunlop, Yonex.
Our Price Match Guarantee does not cover:
- Products shipped from or sold by third-party sellers on websites or wholesalers.
- Shipping/delivery charges will not be included in the price comparison.
Frequently Asked Questions
How do I request a price match from Tennis-Point?
Please call 1-800-334-4580 and speak to a Customer Service Specialist or use our online chat at Tennis-Point.com. Please provide the item number and tell us where you found the lower price that you would like us to match.